Frequently Asked Questions
49 articles
- What is ecbo cloak responsible for? Understanding our liability as a platform
- How do I check-in?
- What is the pricing for ecbo cloak?
- Can you ship luggage to a location?
- What items am I allowed to store?
- Is my luggage safe?
- Choosing your luggage amount
- What kind of an environment will my luggage be stored in? Is my luggage safe?
- What is the size limit? How large can my luggage be?
- How far can I book a reservation in advance?
- How do I check-out my luggage?
- How do I leave feedback for ecbo cloak?
- 【12/01/25~】Regarding a change in luggage count rules
- Late for your reservation?
- The reserved shop is closed and is not open
- I want to cancel my reservation
- I want to change my reservation details
- The service doesn't allow me to reserve a spot
- I deposited my luggage but my status shows does not show that it is checked-in.
- I received my luggage but the status still shows that it is checked-in
- My reservation was canceled by the ecbo team
- How do I cancel or change my reservation?
- I forgot to retrieve my luggage
- How long can I store my luggage?
- Can I have access to my luggage during storage?
- I want to check in or check out early
- Can somebody else check-in and check-out my luggage on my behalf?
- Can I check-in and check-out multiple bags separately?
- There are no earlier times than from 9AM to select
- I can't complete my reservation
- QR code does not show
- Can I store items other than suitcases?
- What kind of payment options are available?
- When am I charged from my credit card?
- My credit card has been charged twice or multiple times
- Can I receive a receipt / proof of payment?
- How do I use my promo code?
- I forgot to use my promo code
- I was charged 100 yen/1 dollar on my credit card but I have not made a reservation
- How long until my refund is reflected?
- Regarding on-site payment
- Can I use cash?